Terms of Service
Cross Ascend Media
Last Updated: September 12, 2026
1. Agreement to Terms
These Terms of Service ("Terms") govern your access to and use of the website, services, and communications provided by Cross Ascend Media ("Cross Ascend Media," "we," "us," or "our"), located at 590 Genine Dr, San Jose, CA 95127. By accessing our website at https://crossascend.com/, submitting a form, engaging our services, or opting in to receive communications from us, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.
2. Description of Services
Cross Ascend Media provides digital marketing and advertising services for service-based businesses, including but not limited to paid advertising management (Meta Ads, Google Ads), lead generation, appointment scheduling, and customer communication campaigns delivered via email, SMS, phone, and voicemail. We use GoHighLevel as our customer relationship management (CRM), funnel, automation, and communications platform to manage customer data, scheduling, and outreach on our behalf.
3. User Responsibilities
By using our website or services, you agree to:
Provide accurate, current, and complete information when submitting forms or communicating with us
Use our website and services only for lawful purposes
Not misrepresent your identity or provide false contact information
Maintain the confidentiality of any account credentials, if applicable
4. Acceptable Use
You agree not to use our website or services to:
Violate any applicable local, state, national, or international law
Transmit harmful, offensive, fraudulent, or unlawful content
Attempt to gain unauthorized access to our systems, data, or the systems of our service providers (including GoHighLevel)
Interfere with or disrupt the operation of our website or services
Harvest or collect information about other users without consent
5. Consent to Communications
By providing your phone number, email address, or other contact information and opting in through our website, forms, or other channels, you consent to receive communications from Cross Ascend Media, including emails, phone calls, voicemail, and text messages (SMS), related to our services. Consent to receive SMS messages is obtained separately and is not a condition of purchasing any goods or services.
6. SMS Messaging Terms
By opting in to our SMS program, you can expect to receive text messages related to appointment confirmations and reminders, follow-ups regarding your inquiries or services, customer service communications, and voicemail drop notifications from Cross Ascend Media.
Message Frequency: Message frequency may vary, including daily messages, depending on your interactions and appointments with us. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
Cancellation: You can cancel the SMS service at any time. Just text "STOP" to the number you received messages from. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
Help: If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected] or by calling (669) 202-8739.
Carrier Liability: Carriers are not liable for delayed or undelivered messages.
Message & Data Rates: As always, message and data rates may apply for any messages sent to you from us and to us from you.
Privacy: If you have any questions regarding privacy, please read our privacy policy: https://crossascend.com/privacy-policy
7. Payments & Billing
Where applicable, payments for services are processed securely through our third-party payment processor, Stripe. By providing payment information, you authorize Cross Ascend Media to charge the agreed-upon fees for services rendered. All fees are non-refundable except as otherwise agreed in a separate service agreement or as required by law.
8. Intellectual Property
All content on our website, including text, graphics, logos, images, and software, is the property of Cross Ascend Media or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on our website without our prior written consent.
9. Disclaimers
Our website and services are provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that our website or services will be uninterrupted, secure, or error-free.
10. Limitation of Liability
To the fullest extent permitted by law, Cross Ascend Media shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising out of or related to your use of our website or services, even if we have been advised of the possibility of such damages.
11. Indemnification
You agree to indemnify, defend, and hold harmless Cross Ascend Media, its owners, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your use of our website or services, or your violation of these Terms.
12. Termination
We reserve the right to suspend or terminate your access to our website or services at any time, without notice, for conduct that we believe violates these Terms or is otherwise harmful to our business, other users, or third parties.
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any disputes arising under these Terms shall be resolved in the state or federal courts located in California.
14. Changes to These Terms
We may update these Terms from time to time to reflect changes in our practices, services, or for other operational, legal, or regulatory reasons. The updated version will be indicated by a revised "Last Updated" date at the top of this page. Your continued use of our website or services after any changes constitutes acceptance of the revised Terms.
15. Contact Information
If you have questions about these Terms, please contact us:
Cross Ascend Media 590 Genine Dr, San Jose, CA 95127 Phone: (669) 202-8739 Email: [email protected] Website: https://crossascend.com/